Last Updated: June 2025

1. Introduction

The Software Revolution, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website(s) or Platform(s) (as defined in Section 1.1) or interact with our services.
By accessing or using our Website(s) or Platform(s), you agree to the practices described in this policy. If you do not agree, please refrain from using our Website(s).

1.1 Key Terms:

“Website(s)”: Refers to our publicly accessible sites, including https://tsri.com/ and https://docsrev.io/, where various forms, chat tools, and public content may capture data.
“Platforms”: Refers to our product and services platforms, which are accessible via account registration and login:

• Self-Service Product Platform (“DocsRev”): Access it via https://tsri.com/DocsRev and/or https://docsrev.io/. Register directly at https://dash.docsrev.io/#/app/register and log in at https://dash.docsrev.io/#/app/login.

• Services Platform (PTW): This platform is invitation-only. To access the PTW site to upload code for blueprinting or to review blueprints, please contact your sales representative and visit https://ptw.tsri.com once access is given.

2. Personal Information We Collect

2.1 Information You Choose to Provide to Us

You may provide personal information when:

• Downloading articles, data sheets, or eBooks.

• Requesting a free demo.

• “Contact Us” form and other forms present on the Website(s).

• Registering for and accessing your customer account on our Platform(s).

• Connecting with us via phone, email, or video conferencing.

• Participating in marketing campaigns, trade events, webinars, or promotions.

• Making payments for our services.

• Applying for a job or submitting resumes and cover letters.

Types of Information Collected:

• Name, email address, phone number, company name, and job title.

• Information uploaded to Platform(s) (e.g., employee/vendor/customer names and emails/application details).

• Payment and billing information (via third-party processors). We use a third-party payment processing company (“Payment Processor”) to bill you and process your payments for orders made on DocsRev. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor. For more information, please see our Terms of Use located at https://tsri.com/terms.

If you provide third-party information, you represent that you have their consent to do so.

2.3 Information We Collect Automatically

When you interact with our Website(s) or Platform(s), we may collect:

• Access times, page views, and clicked links.

• Search terms and interactions with content.

• Device details (IP address, browser type, operating system, location).

• Referring and exit URLs.

• Email interactions (e.g., opened emails, clicked links).

We use cookies and similar technologies to improve your experience on our website.

• Cookies:

  Cookies are small text files stored on your device when you visit a website. They help organizations remember your preferences and understand how you use our site to improve your experience. Most browsers accept cookies by default, but you can decline cookies on our Website(s) and/or change your browser settings or cookie management tool (if available) settings to refuse them. Please note that if you disable cookies, some parts of our Website(s) may not function correctly.

• Web Beacons:

  We may also use web beacons (small graphic images or pixel tags) on our Website(s) and in our emails. These help us track page visits, email openings, and overall usage, which allows us to improve our content and services.

• Other Tracking Technologies:

  We may use tags, scripts, and similar technologies to collect and analyze information about your interactions with our Website(s). You can manage your preferences through your browser settings.

2.3 Information We May Collect from Third Parties

We may collect additional information from:

• Business partners and affiliates.

• Third-party analytics and marketing services.

• Publicly available sources.

Types of Information Collected:

• Name, email address, business address, job title, company name, phone number.

3. How We Use Personal Information

We use your information to:

• Provide our products and services and ensure Platform(s) functionality.

• Deliver customer support and respond to inquiries.

• Process payments and manage subscriptions.

• Send notifications, updates, and personalized marketing communications.

• Analyze Website(s) and Platform(s) usage and improve user experience.

• Enforce our Terms of Use and other agreements.

• Prevent fraud and enhance security.

• Comply with legal obligations.

• Record customer service calls (with prior notification).

We do not sell your personal information to third parties.

4. How We Share Personal Information

We may share your personal information with:

4.1 Our Platform(s) and Services

If you are an end user, your information may be accessible to other authorized users within the Platforms(s).

4.2 Service Providers

Third-party vendors assist us with services such as:

• Hosting and IT services

• Payment processing

• Marketing and analytics

These vendors are contractually obligated to protect your information and may not use it for unauthorized purposes.

4.3 Legal Disclosures

We may disclose your information:

• To comply with legal obligations, subpoenas, or regulatory requests.

• To protect our rights, property, or safety.

• To prevent fraud or illegal activities.

4.4 Change in Control

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

5. How We Secure Personal Information

We implement robust security measures, including:

• Encryption for data at rest and in transit.

• Access controls and authentication systems.

• Secure data storage facilities.

However, no method of transmission over the internet is 100% secure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform(s) (product accounts, password protected blueprints, etc), you are responsible for choosing strong unique passwords and keeping these credentials confidential. We regularly review and update security controls to reflect industry best practices.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request details or a copy of your data.

• Correction: Update or correct inaccurate information.

• Deletion: Request deletion of your data.

• Restriction: Limit how we process your data.

• Objection: Opt-out of direct marketing communications and/or refuse cookies.

• Portability: Export your data in a readable format.

To exercise these rights, please contact us at information@tsri.com. You also have the right to lodge a complaint with your local data protection authority.

7. How Long We Keep Your Personal Information

We retain personal information as long as:

• It is necessary to provide services. • Required by legal obligations or contractual agreements.

• Needed for resolution or fraud prevention.

8. International Data Transfers

Your personal information may be transferred to and processed in jurisdictions with differing data protection laws. We ensure compliance through safeguards such as:

• Standard contractual clauses.

• Data processing agreements.

9. Your Communication Preferences

You can:

• Opt-out of marketing emails by clicking “Unsubscribe” in emails.

• Control cookie preferences via browser settings or our Cookie Policy.

Opting out does not affect critical communications. Even if you opt-out of marketing communications, we will still contact you for transactional or security purposes related to your accounts on our Platform(s).

10. Special Notices for Specific Jurisdictions

10.1 European Union (EU), European Economic Area (EEA), and Switzerland

Our processing of personal data for individuals located in the EU, EEA, and Switzerland is conducted in accordance with the General Data Protection Regulation (GDPR). This means that we process your data on lawful bases, which may include consent, contract performance, and legitimate interest. If you have any concerns or wish to exercise your rights under GDPR, you may contact us or lodge a complaint with your local data protection authority.

10.2 California Residents (CCPA)

You have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what data we collect and share.

• Right to delete your personal data.

• Right to opt-out of data sales (we do not sell your data).

To exercise these rights, contact information@tsri.com.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

12. Updates to This Privacy Policy

We may update this policy periodically. Changes will be reflected with an updated "Last Updated" date. Please review this page regularly.

13. Contact Information

For any questions or to exercise your rights, contact:
The Software Revolution, Inc.
11332 NE 122nd Way, Suite 300 Kirkland, WA 98034
information@tsri.com